After Sale Service

Installation terms

After machine reaching user factory, user need to put each machine in correct position as given layout, prepare required steam, compressed air, water, electricity supply. CANDY will send one or two Technical engineers to carry out the work of the Installation, commissioning of the plant and training of the operator for a period about 15 days. Buyer need to bear the cost of round-trip air tickets, food, lodging and a daily allowance for each engineer per day.

After sale service

CANDY provide 12 months Guarantee period from the date of supply against any manufacturing defects and faulty materials. During this guarantee period, any items or spare parts found defective, CANDY will send replacement free of charge. Ware and Tare parts and parts damaged by any external cause shall not be covered under the Guarantee.

1. Are you a factory or trading company?

We are a manufacturing factory with 18 years experience specialized in confectionery machine.

2. Why choose CANDY?

CANDY factory established in year 2002, with 18 years’ experience in the manufacture of confectionery and chocolate machines. The Director Mr Ni Ruilian is the technical engineer who is expert in both electric and Mechanism, under his leader, CANDY’s technical team is able to focus on technology and quality, improve the performance of current machines and develop new machines.

3. What we can offer?

Except the high quality food machine, CANDY also offer in time installation and training of operators, offer professional solution for machine maintenance after selling, offer spare parts at reasonable price after warranty period.

4. How about OEM business?

CANDY accept the business under OEM terms, warmly welcome the worldwide machine manufacturers and distributors visiting us for negotiation. 

5. What is the lead time?

For whole set production line, lead time is about 50-60 days.